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Return Policy

Return/Exchange

New, unused merchandise purchased online that is received defective may  be exchanged for the exact same item within 3 days of purchase when accompanied by an original receipt. Defective merchandise must be returned by the customer in the original packing in order to qualify for an exchange. If the merchandise is out of stock and must be ordered, the customer is responsible for arranging to have the item picked up. Delivery fees and shipping cost are not refundable for any reason. All Mattresses, Special order, Clearance, Floor Sample, Special Offer & As-Is merchandise cannot be returned or exchanged. There are no refunds available.

Placing an Item on Lay-A-Way and Making Payments

Layaway accounts allow our customers to guarantee the price of ordered merchandise. All layaways initiated at www.unclaimedfreightonline.comare good for up to twelve (12) months. Every item in our Online Showroom is available for our online Lay-A-Way service.  When an item is placed on Lay-A-Way, you will be prompted to choose a number of payments and a payment amount.  By accepting the number and amount of payments, you are agreeing to make that number of payments within twelve (12) months of placing the item on layaway.  Lay-A-Way purchases that exceed twelve (12) months will be cancelled.

Payments may be made at any time at your discretion, provided that the first payment is made at the initiation of the Lay-A-Way and the final payment is made within the twelve (12) month period described above.  The number of payments and payment amount may not be changed. Payments must be made on this website through the “My Account” feature.  Payment will not be accepted through the physical location or any other way. Merchandise will be returned to stock 7 days after a missed payment. A 10% forfeiture fee will be charged for any layaway that is returned to stock due to cancellation or non-payment, unless otherwise required by state law. All merchandise is subject to manufacturer availability. If your item is not available when all Lay-A-Way payments are completed, you may either (i) wait for the product to become available; or (ii) cancel your order without any cancellation fee and receive a store credit equal to the amount you have applied towards your Lay-A-Way item.New layaways cannot be created if you have other delinquent layaways. No partial take-outs are permitted on layaway. Price adjustments will NOT be made to any layaways. No credit will be given after 120 days of non-payment. We will hold your merchandise for 7 days after the balance has been paid in full. Merchandise that has not been picked up or delivered after 7 days will be retuned to stock. Unclaimed Freight does not represent to hold the merchandise at the sale location once the account is opened, but will guarantee the price.Items marked as “Out-of-Stock” are available for our online Lay-A-Way service.  However, we do not represent or warrant that an item marked as “Out-of-Stock” will be available for delivery upon completion of all Lay-A-Way payments.  Nor do we represent or warrant that items currently available for delivery will be available for delivery upon completion of all Lay-A-Way payments.  Item availability is subject to stock available from the manufacturer(s).  If your item is not available when all Lay-A-Way payments are completed, you may either (i) wait for the product to become available; or (ii) cancel your order without any cancellation fee and receive a store credit equal to the amount you have applied towards your Lay-A-Way item.

Shipping fees and sales tax, if applicable, are included in the Lay-A-Way payments.

Cancellation

All sales are final. No returns, no refunds, no exchange.